Frequently Asked Questions

Frequently Asked Questions

How does DesignProps pricing work?

Each prop is priced per (24 hour) day, based on your delivery time. Your rental period begins at delivery and ends at pick-up. 

What sort of payment do you accept? Is there sales tax? 

At this time, DesignProps solely accepts PayPal. All PayPal payments are processed on PayPal's site directly. Sales tax 8.875% is applied on orders shipped to New York State. As is required in New York, sales tax calculates purchase value as well as shipping costs. If you have questions regarding tax exemption, please call us at  1-805-738-8926

Can I place an item on hold?

If you're unsure if you'll need an item, you're able to place a prop on hold for 72 hours for 10% of the rental fee. Please note that this hold fee is not refundable. You must cancel or confirm your order within 72 hours of placing it on hold. Failure to confirm will result in automatic cancellation of the order. 

I'm renting long-term, is there a discount for that?

We know that sometimes you might have to hold on to your prop for a while. Enjoy a discounted rate the longer you need to have your prop on hand:

  • 2 weeks: 5% off
  • 3 weeks: 10% off
  • 4 weeks: 15% off
  • 5 weeks: 20% off
  • 6 weeks: 25% off
  • 7 weeks: 30% off
  • 8 weeks: 30% off

Please note that there is a maximum 30% discount on 7 weeks and over.

I'm looking for something in particular, but I don't see it on DesignProps. Can you help?

We're always updating our inventory, and therefore have tons of pieces that have not yet been added to our site. Please feel free to call our customer service team and we'll be happy to find you what you're looking for. If we happen to not have exactly what you're looking for, we'll be happy to purchase it - just for you.

What happens if I damage or lose the prop?

We won’t be upset, but we do charge a replacement cost if its broken, which is typically 3 times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning.